Empowering city retailers to offer seamless warranty solutions, accident coverage, and delivery protection
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Things go wrong at the worst possible moments - devices fail, items break, accidents occur. Our rapid, precise solutions transform frustrating incidents into surprisingly positive outcomes.
From electronics to appliances, our extensive protection portfolio covers virtually every product your customers love, delivering unwavering confidence and peace of mind throughout their ownership journey. We specialize in:
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SureBright offers flexible warranty presentation options tailored to your specific sales channels and customer journey. Online merchants can display warranties on product pages above the "Add to Cart" button, use cart add-on options, or leverage pop-up reminders at strategic moments. Post-purchase communication can include dynamic links for one-click warranty purchases. In-store sales teams can offer warranties through integrated POS systems or manual processes. We customize the approach based on your sales methods, customer preferences, and operational capabilities for optimal performance.
Yes, customers have 30 days post-purchase to decide on a warranty. For online purchases, we send a unique link via follow-up emails that simplifies the buying process - it works even if initially skipped at purchase. Check your emails, including spam/junk folders. For in-store purchases, customers can contact us or the retailer directly.
Coverage details are displayed under the SureBright logo on product pages. Click "What's Covered" for an overview, and a pop-up will show all the major terms and details. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up for complete information.
After purchasing your warranty, you'll receive a comprehensive welcome email containing everything you need to know. This includes your complete terms and conditions, warranty contract details, step-by-step claim filing instructions, and our 24/7 customer care contact information. Most importantly, you'll get Customer Portal login details where you can access all this information anytime, check coverage details, file claims, and track any active cases. Everything is organized in one convenient location so you never have to search for important warranty information when you need it most.
Accessing your warranty information is simple and convenient through multiple options. The fastest method is logging into your Customer Portal using the same email address you used for purchase - everything is there including coverage details, claim history, and contact information. If you prefer speaking with someone, email support@surebright.com, start a chat on our website, or call 855-306-4874 anytime. Our representatives have access to your complete warranty information and can help with any questions or issues immediately. We've designed multiple access points so you can get help however you prefer.