Shipping problems hurting your business reputation and bottom line? Let us fix that for you!


Damaged, lost, and stolen deliveries make customers angry. Rightfully so. 



Though your bottom-line doesn't need to be the victim. Boost profits and say goodbye to shipping losses with SureBright's shipping insurance.

Schedule a demo

Want to offer extended &
accidental warranties?

Learn more

A win for your customers and your margins

Add a new revenue stream and lower your costs with SureBright’s effortless, plug-and-play shipping insurance—while your customers enjoy total peace of mind. A true win-win.
No out of pocket expenses for shipping issues
6% less cart 
abandonment
Increased customer retention
Protection against porch piracy
Simple solution
requiring no extra effort from you
Better post-purchase experience
Calculate your revenue share earnings
Takes 30 seconds

Shipping problems are a real business risk

Despite the hyper-efficient processes of large logistics players, 92% of e-commerce merchants say they incur significant costs due to lost, stolen, or damaged shipments. It’s not surprising as estimates for package loss and theft are pegged at 1.7 million/day. While big-box retailers can absorb the damage, shipping losses can critically affect your bottom line.

40%

Customers are likely to abandon a retailer after just a single bad delivery experience.

1 in 3

Americans have experienced package theft.

What does
shipping insurance cover?

Stay covered if packages are lost or items go missing
Enjoy easy replacement or reimbursement for covered issues
Protection against any kind of product damage caused during transit
Guard against shortages caused by external mishaps
Shield your delivery from theft or porch piracy
and much more.
‍

Why top brands choose SureBright?

500+ businesses rely on SureBright to help their customers shop with confidence.

Maximum
profits for you

Highest warranty conversion rates in the industry averaging at 28%

High revenue share for you
Affordable pricing- lower costs than Shopify’s own shipping insurance

Takes 10-minute setup. Zero ongoing work.

Ready to install apps on 10+ eCommerce platforms.

Easy setup available on websites, marketplaces, in-store POS and telesales.
Rapid integration across all upsell channels including – emails, product registration, calls and more.

Customized UI to match your brand with zero tech effort

Tailor purchase flow and coverage terms to your exact needs.

You don’t need any technical knowledge, coding skills or operational expansion to offer warranties through your store.

Gen AI powered shipping insurance quote

Whether your customer’s buying a small gold ring or a king-size mattress, whether the delivery distance is 20km or 2000km, they will always get the best quote in the fastest time.

Geo fenced reach

Offer coverage across entire North America or select specific regions.

One partnership for all your needs

SureBright is the one-stop product protection partner for businesses across 100+ categories throughout North America.

Be it extended warranties, accidental damage coverage or shipping insurance, we always get you the best coverage.

Unified merchant portal

Track all sales in one place, 
maintain full transparency, and keep 100% control.

24x7 Support

Dedicated account manager

99% of the issues fixed in 24 hours

Comprehensive coverage across 100+ categories

From cell-phones to refrigerators, if it can be shipped, it can be insured. Whether your store is built with popular e-commerce platforms or custom-built, our advanced zero-code integration ensures the most seamless experience- for you and your customers.

We cover shipments across

and much more

Dependable for businesses, delightful for customers

500+

Brands

28%

Average attach rate

5

Rated 5 of 5 on Shopify
"SureBright provided a hands-on, white-glove experience, making setup quick and easy. Adding shipping insurance was just as seamless as product protection.These services have become meaningful revenue for our overall business."
Verdi.com
"Great experience working with the SureBright team to get everything up and running. They handled the integration quickly and we're now offering our customers more value while increasing our revenue. Highly recommend!"
Furnish 4 Less
"Easy Integration, great customer support, highly recommend!"
SpeedyPress Irons
"Easy Integration, great customer support, highly recommend!" -SpeedyPress Irons "Excellent application thus far, their team added everything to our site and it works seamlessly. Looking forward to using it going forward. Excellent communication and service!"
Dreamee Home Furniture
“SureBright has been a fantastic addition to our Shopify store! The app is incredibly easy to use and has made offering extended warranties a breeze. They’ve been amazing to work with and made additional changes on our behalf. Highly Recommended!”
Natural High
"Great app to use to grow your business and earn trust from your customers. Easy to use and a great team with clear communication at all times."
North End Furniture & Mattresses
How it works

Simple plug and play solution that never requires any extra effort from you or your customers.

1
Schedule a demo
Our dedicated team of onboarding specialists ensure that you find the perfect offering for your customers.
`
2
Complete onboarding
Set the ball rolling by installing our app or plugin in your tech stack. No technical/coding experience needed.
3
Enjoy the revenue and customer experience boost
We deliver on what we promise for you and your customers. Your bank statements will start looking even more attractive.
Integrating SureBright is quick, easy, and stress-free. Whichever ecommerce platform, website, marketplace, or offline location you do business in, we guarantee a seamless integration.

Test the look

Just copy any product url from your ecommerce store in the box here and discover how shipping insurance plans will be displayed to your website
Thank you! Your submission has been received!
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Example

Try example

http://verdi.com/products/hp-officejet-pro-912...

Designed for customer delight

Say goodbye to angry customer reviews caused by shipping problems. Our processes are streamlined to ensure your customers get swift resolution every single time.


‍
Lisa purchases a sofa with shipping insurance
SureBright instantly sends confirmation email to Lisa with details of warranty purchase, coverage and claims process
The shipping package gets damaged on the waydent
Lisa files an online claim with SureBright in less than 2 minutes
Refund processed
Lisa has peace of mind

Why you should consider SureBright’s shipping insurance?

Scope

With shipping insurance

Without shipping insurance

Avoid paying out of your pocket
for delivery issues
6% lower customer cart abandonment rate
Higher average order value and profit margins
Single-click revenue driver that never requires any extra effort from you or your customers
Improved business reputation
Higher customer loyalty & retention
Reduced repair & returns costs

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FAQs - everything you need to know

Have questions? We’re here to help. Check out our FAQs to learn more about SureBright’s coverage, claims process, and how we protect your customers’ purchases.

How does it work?

Once we've completed your merchant onboarding, we'll activate shipping insurance on your products. This will allow your customers to purchase shipping insurance from within the purchase journey without any disruptions.  

We'll also periodically bill you the cost of our share of the shipping insurance, ensuring you retain the agreed-upon revenue share on the sold insurance. We are also proud to provide the world's only completely hands-off program for merchants. 

We take on the financial risk and manage all the operations related to the shipping insurance, including applying insurance on your products as your inventory changes and handling claims. If a customer encounters a problem with a shipment under the insurance, they'll reach out to us. We will then take the necessary steps to either reship the order or provide a refund, without any hassle to you.

What are the merchant benefits of shipping insurance?

Offering shipping insurance protects your customers' purchases against a broad range of potential delivery issues, giving them peace of mind. For merchants, the benefits include:

  1. Incremental revenue: revenue shares from the shipping insurance add directly to your net profits since it costs you $0 to provide.
  2. Delivery assurance: offering shipping insurance signals to customers that you stand behind the safe delivery of their orders, potentially decreasing cart abandonments by 6%, while increasing the average order value (AOV).
  3. Competitive edge and customer loyalty: research shows 40-60% customers won't reorder from a merchant after just 1 bad delivery experience. Differentiating your store by providing shipping insurance can foster customer loyalty, leading to higher retention and fewer negative reviews related to damaged or lost shipments.

What's covered under shipping insurance?

Our shipping insurance provides comprehensive coverage for a wide range of potential delivery issues, including:

  1. Lost or stolen packages: If a customer's order never arrives, the insurance will cover the full value of the items.
  2. Damaged goods: If the products are damaged during transit, the insurance will reimburse the customer for the cost of the damaged items.
  3. Delayed deliveries: In the event of a significant shipping delay beyond the expected delivery timeframe, the insurance can provide compensation to the customer.
  4. Incorrect or missing items: If the wrong items are shipped or something is missing from the order, the insurance will cover the cost of the incorrect/missing items.
  5. The insurance has no deductibles and covers the full purchase price of the shipped items, providing your customers with true peace of mind when shopping with your store.

What does the onboarding process look like?

The onboarding process will vary slightly depending on your specific sales channels, but the general steps are as follows:

  1. We start with an introductory meeting to understand your needs and outline the shipping insurance program.
  2. We'll provide a detailed pricing structure that includes retail warranty plan costs and your revenue share.
  3. You'll undertake the necessary steps for onboarding tailored to your sales channel. In most cases, this takes less than 10 minutes.
  4. Finally, we handle the technical integration, enabling customers to purchase shipping insurance. In most cases, it takes only two days.

How will a customer know what is covered?

Once a purchase is made, we send customers all the information they will ever need for their shipping insurance-

  1. T&C of the policy they bought
  2. Warranty contract Details
  3. Details about how to file a claim
  4. Our 24x7 customer care center details
  5. Customer portal login details where they have everything listed in this list
View All