Protect your purchase — get exactly what you ordered, how you ordered it

Eliminate shipping worries with SureBright's enhanced shipping insurance. Enjoy 100% coverage, rapid claims resolution, and dedicated 24x7 support. Rest easy knowing your parcels are fully safeguarded against damage, loss, or theft.

Schedule a Demo
Care-free usage
Ease of maintenance
Hassle-free repairs
No cost to repair
Value for money
Long-term savings

What does
shipping insurance cover?

Stay covered if packages are lost or items go missing
Enjoy easy replacement or reimbursement for covered issues
Protection against any kind of product damage caused during transit
Guard against shortages caused by external mishaps
Shield your delivery from theft or porch piracy
and much more.
‍

The SureBright Difference

Super helpful
customer service

Dedicated customer portal

24x7 support via phone, email, and customer portal

Always here to solve your needs promptly and correctly

Hassle free experience

No receipt required

No product registration needed

Easy to cancel

Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

$0 Deductible*

No surprise or hidden charges between you and your warranty benefits

*Check T&C, some plans may have deductibles

Small cost, big cover

Get premium protection benefits at a fraction of the cost.

Complete transparency

No hidden terms,
everything's direct, clear and upfront.

We've always got you
covered

From e-bikes to refrigerators, if your product can be shipped, we can insure it. Whether your parcel travels 50 kms or 2000 kms, by land or by air, delivered in a day or a week, our best in class shipping insurance ensures you always get the most seamless experience.

We cover shipments across

and much more

Loved by customers, built for peace of mind

5

Rated 5 of 5 on Shopify

60+

Product categories

10B+

Merchant sales covered under warranty
Last month, I ordered an e-bike. On delivery, the package had 2 missing components. The merchant refused any error on their behalf. Somewhere in the shipping process things got messed up, but that’s not my fault! Thankfully, SureBright's customer service team stepped in, and helped me by covering the cost difference. Highly recommended!
Patricia B
New York
I recently ordered an expensive camera lens online, only to have it show up at my door completely shattered. I was dreading the prospect of fighting with the retailer and shipping carrier to get a replacement. Luckily, I had SureBright's insurance, and the claims process was seamless. They reimbursed me the full cost within a week, allowing me to quickly re-order the lens and get back to my photography projects.
John Q
Dallas
SureBright's shipping insurance has been a lifesaver for my family. We do a lot of online shopping for our kids, and there have been several instances where packages arrived damaged or went missing. With SureBright, we've been able to get full refunds without any hassle. The customer service is fantastic, and we have peace of mind knowing our purchases are protected. I recommend it to all my friends and family.
Sarah N
Dallas
Filing a claim Fil
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Position, Company name
Filing a claim Fil
Name Surname
Position, Company name
Filing a claim Fil
Name Surname
Position, Company name
Filing a claim Fil
Name Surname
Position, Company name

Hassle-free process, every time

With SureBright, submitting a claim is simple, efficient, and worry-free, getting you back on track quickly.


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Lisa purchases a sofa with shipping insurance
SureBright instantly sends confirmation email to Lisa with details of warranty purchase, coverage and claims process
Her e-bike gets an accidental dent
Lisa files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Lisa’s e-bike gets restored to mint condition

Reasons you should get shipping insurance

Scope

With shipping insurance

Without shipping insurance

Reimbursement for lost and stolen packages
100% reimbursement
Potential loss of item value
Coverage for damaged goods
100% reimbursement
Potential loss of item value
Time-bound claims processing
7-10 business days
Weeks/months of back-and-forth
24x7 Customer support
24/7 responsive assistance
Limited hours, long wait times
$0 Deductibles
$0 deductible
Pay for everything out of pocket
Peace of mind
Worry-free shopping experience
Constant anxiety about shipping mishaps

FAQs: Everything you need to know

Have questions? We’re here to help. Check out our FAQs to learn more about SureBright’s coverage, claims process, and how we protect your customers’ purchases.

As a store-owner, how do I offer this service to my customers?

To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo We will get in touch with you shortly afterwards.

How can I buy SureBright's shipping insurance?

Buying SureBright's shipping insurance from our partner merchants is very easy. Simply go to the product page of the product you are trying to protect. You will see an "add shipping insurance" offer right above the “Add to Cart” button in most cases. For other few cases, you will find an option after adding product to cart, though before payment step. For any confusions or queries, please feel free to reach out to us at- support@surebright.com

How will I know what is covered once I have made the purchase?

Once a purchase is made, we send customers all the information they will ever need for the warranty,
1. T&C of the policy they bought
2. Warranty contract Details
3. Details about how to file a claim
4. Our 24x7 customer care center details
5. Customer portal login details where they have everything listed in this list

How can I file a claim?

Customers can file a claim by any of the following steps,
a. They can log in to the Customer Portal and file a claim with just a few clicks.
b. They can contact us directly via email/call/chat and provide details

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