Elevating business standards in the city with premium warranty services, comprehensive damage protection, and secure shipping insurance
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Products have zero consideration for timing - they break during finals week, malfunction before big events, fail when budgets are tight. Our intelligent system turns bad timing into great service.
Simple philosophy: every product deserves great protection. Our comprehensive coverage library spans dozens of categories, ensuring complete protection for every customer purchase. Categories covered:
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Calculate your revenue share earningsOur support team thrives on helping customers find exactly what they need. Below you'll find answers to frequent inquiries, but don't hesitate to contact us for personalized assistance.
After purchasing your warranty, you'll receive a comprehensive welcome email containing everything you need to know. This includes your complete terms and conditions, warranty contract details, step-by-step claim filing instructions, and our 24/7 customer care contact information. Most importantly, you'll get Customer Portal login details where you can access all this information anytime, check coverage details, file claims, and track any active cases. Everything is organized in one convenient location so you never have to search for important warranty information when you need it most.
Accessing your warranty information is simple and convenient through multiple options. The fastest method is logging into your Customer Portal using the same email address you used for purchase - everything is there including coverage details, claim history, and contact information. If you prefer speaking with someone, email support@surebright.com, start a chat on our website, or call 855-306-4874 anytime. Our representatives have access to your complete warranty information and can help with any questions or issues immediately. We've designed multiple access points so you can get help however you prefer.
You can file a claim in two easy ways: log into our Customer Portal and file a claim with just a few clicks, or contact us directly via email, call, or chat and provide the details. When you buy a warranty, we send you all the coverage details including step-by-step instructions for filing claims.
Once you file a claim, our adjudicator reviews it according to your warranty plan terms. If it's valid, we either repair or replace your product. When neither is possible, we refund you the equivalent of what you paid for the product. The repair process depends on your product and location - we might come to you, ask you to visit a repair center, or arrange shipping (which we cover).
If you return a protected product within 30 days, you receive a full refund for the protection plan. After 30 days, refunds are pro-rated based on your plan's terms. The retailer handles the refund process, making it simple and straightforward for you.