
We will reach out to your custom installer to enable whole system warranty for you.


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Dedicated customer portal
24x7 support via phone, email, and customer portal
Always here to solve your needs promptly and correctly

No receipt required
No product registration needed
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Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.
No surprise or hidden charges between you and your warranty benefits

Flexibility to buy warranty at your convenience.
No pressure. No rush.
No hidden terms,
everything's direct, clear and upfront.
Everything’s covered. Nothing gets left behind.





















and many more!



Transparency and clarity are core to everything we do. These popular questions cover the basics, but our helpful team is always available for deeper conversations.
Our whole system warranty provides comprehensive protection for your entire custom installation- including all components like A/V equipment, smart home devices, security systems, and more. We cover mechanical and electrical breakdowns, power surges, and with our Accidental Damage Plan, even unexpected incidents like accidental damage to equipment. If something goes wrong with any part of your system, you're protected for up to $50,000 per installation.
Manufacturer warranties typically cover only specific components for a limited time and often exclude installation-related issues or system integration problems. Our whole system warranty covers your entire integrated system- including the labor and expertise needed to diagnose and fix issues across multiple connected components. During your manufacturer warranty period, we cover what they don't, and after it expires, we continue protecting your entire investment.
Your installing dealer has the first right to accept repair jobs, which means you may get the same trusted professional who installed your system. If they're unavailable or choose not to accept, we'll connect you with a qualified technician from our vetted network who specializes in your type of system. Either way, you'd always get expert service.
If we determine that your system cannot be economically repaired, we'll provide either a replacement of equivalent functionality or reimbursement based on your plan terms. We want to ensure you get back to enjoying your investment as quickly as possible, whether that means replacement equipment or financial reimbursement.
Filing a claim is simple and takes just minutes. You can log into our Customer Portal and submit your claim online, or contact us directly via email at support@surebright.com, call 855-306-4874, or chat with us on our website. Most claims are approved quickly, with many estimates auto-accepted to get repairs started fast.