Protecting customer relationships in the city with warranty programs, accident coverage, and reliable shipping insurance
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Products live hard lives - they get dropped, overused, subjected to daily wear and unexpected abuse. Our frictionless support transforms these inevitable issues into trust-building moments.
Our sophisticated protection framework covers an remarkable breadth of product categories, ensuring comprehensive coverage that meets diverse customer needs and business requirements. Coverage includes:
Learn the exact growth methodology that creates retail millionaires. Quick assessment, powerful results in 45 seconds.
Calculate your revenue share earningsProblem-solving is what we do best, and customer support is never an inconvenience. Review these frequent questions, or contact us for tailored guidance anytime.
Keep it simple: direct customers to check the warranty confirmation email for complete contact information, or provide SureBright's direct contact options. Customers can log into the Customer Portal using their purchase email, email support@surebright.com, chat on our website, or call 855-306-4874 anytime. Emphasize that SureBright handles all warranty service directly, so customers get specialized expert help rather than general store support. This approach ensures customers receive proper warranty service while freeing your team to focus on sales and core customer service activities.
SureBright is your complete protection partner, offering flexible programs you can mix and match based on your business needs. Our extended warranties cover 50+ product categories with fully customizable terms including accidental damage protection. Shipping insurance provides better coverage at lower costs than platform-based options like Shopify's default offering. Manufacturer warranty programs work for both new and refurbished products, expanding your coverage options. This comprehensive approach means one partner handles all your protection needs with consistent service and unified reporting across all programs.
Once we complete your onboarding, we activate warranties on your products across your sales channels (website, ecommerce, in-store, etc.) so customers can buy them seamlessly in the same transaction as their purchase. We periodically bill you only for the warranty cost, ensuring you keep the agreed revenue share and are in total control. We're proud to offer the world's only completely hands-off program - we take on all financial risk and handle everything warranty-related while you focus on your core business.
Protection plans create a win-win scenario that strengthens your entire business. First, you generate incremental revenue with zero product costs - it's pure profit margin improvement. Second, offering protection actually increases customer confidence in your products, boosting conversions by up to 15% and average order values by up to 14%. Third, you differentiate from competitors while building stronger customer relationships. Protected customers stick around longer (up to 16% higher retention) and leave better reviews because they feel secure in their purchases. It's like adding an insurance policy to your customer relationships.
SureBright's onboarding is designed for simplicity and speed. We start with an introductory call to understand your business and explain your pricing structure and revenue share. You then complete platform-specific onboarding steps (typically under 10 minutes), while our team handles all technical integration work behind the scenes. Most merchants are selling warranties within two business days without any technical involvement required. The process includes training, testing, and optimization to ensure everything works perfectly before going live.