Delivering peace of mind to city shoppers through complete extended warranty coverage, damage protection, and secure shipping
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Murphy's law in action - if something can break, it will, usually at the most inconvenient time. Our swift, expert responses turn product disasters into customer success stories.
We've built the most comprehensive protection platform in the industry, covering thousands of products across dozens of categories to keep your customers happy and your business thriving. Our coverage includes:
Learn the insider formula that transforms average businesses into profit powerhouses. 6 strategic questions, 45-second commitment.
Calculate your revenue share earningsEvery customer concern receives our full attention and care. These popular questions offer immediate answers, while our support team handles more complex inquiries personally.
Breakdown Plans provide comprehensive coverage for mechanical or electrical breakdowns, power surges, 100% parts and repair coverage, protection against wear & tear affecting functionality, replacement if we can't repair, pro-rata cancellation, and 24/7 support with 5-minute online claims. Accidental Damage Plans include everything above plus sudden and unforeseen accidental damage like drops, liquid spills, and stains.
Keep it simple: direct customers to check the warranty confirmation email for complete contact information, or provide SureBright's direct contact options. Customers can log into the Customer Portal using their purchase email, email support@surebright.com, chat on our website, or call 855-306-4874 anytime. Emphasize that SureBright handles all warranty service directly, so customers get specialized expert help rather than general store support. This approach ensures customers receive proper warranty service while freeing your team to focus on sales and core customer service activities.
SureBright is your complete protection partner, offering flexible programs you can mix and match based on your business needs. Our extended warranties cover 50+ product categories with fully customizable terms including accidental damage protection. Shipping insurance provides better coverage at lower costs than platform-based options like Shopify's default offering. Manufacturer warranty programs work for both new and refurbished products, expanding your coverage options. This comprehensive approach means one partner handles all your protection needs with consistent service and unified reporting across all programs.
Once we complete your onboarding, we activate warranties on your products across your sales channels (website, ecommerce, in-store, etc.) so customers can buy them seamlessly in the same transaction as their purchase. We periodically bill you only for the warranty cost, ensuring you keep the agreed revenue share and are in total control. We're proud to offer the world's only completely hands-off program - we take on all financial risk and handle everything warranty-related while you focus on your core business.
Protection plans create a win-win scenario that strengthens your entire business. First, you generate incremental revenue with zero product costs - it's pure profit margin improvement. Second, offering protection actually increases customer confidence in your products, boosting conversions by up to 15% and average order values by up to 14%. Third, you differentiate from competitors while building stronger customer relationships. Protected customers stick around longer (up to 16% higher retention) and leave better reviews because they feel secure in their purchases. It's like adding an insurance policy to your customer relationships.