Maximizing merchant success in the city through profitable warranty upsells, comprehensive accident protection, and reliable shipping insurance covering 60+ product types
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
The unexpected is predictable - devices break down, items get damaged, malfunctions occur precisely when needed most. We flip these negative moments into positive customer touchpoints.
Our industry-leading coverage spans an extensive array of product categories, delivering comprehensive protection solutions that transform customer anxiety into complete confidence. Coverage spans:
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Calculate your revenue share earningsWe celebrate customer curiosity and reward it with comprehensive support. These popular questions offer instant guidance, backed by our always-available expert team.
Yes, customers have 30 days post-purchase to decide on a warranty. For online purchases, we send a unique link via follow-up emails that simplifies the buying process - it works even if initially skipped at purchase. Check your emails, including spam/junk folders. For in-store purchases, customers can contact us or the retailer directly.
Coverage details are displayed under the SureBright logo on product pages. Click "What's Covered" for an overview, and a pop-up will show all the major terms and details. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up for complete information.
After purchasing your warranty, you'll receive a comprehensive welcome email containing everything you need to know. This includes your complete terms and conditions, warranty contract details, step-by-step claim filing instructions, and our 24/7 customer care contact information. Most importantly, you'll get Customer Portal login details where you can access all this information anytime, check coverage details, file claims, and track any active cases. Everything is organized in one convenient location so you never have to search for important warranty information when you need it most.
Accessing your warranty information is simple and convenient through multiple options. The fastest method is logging into your Customer Portal using the same email address you used for purchase - everything is there including coverage details, claim history, and contact information. If you prefer speaking with someone, email support@surebright.com, start a chat on our website, or call 855-306-4874 anytime. Our representatives have access to your complete warranty information and can help with any questions or issues immediately. We've designed multiple access points so you can get help however you prefer.
You can file a claim in two easy ways: log into our Customer Portal and file a claim with just a few clicks, or contact us directly via email, call, or chat and provide the details. When you buy a warranty, we send you all the coverage details including step-by-step instructions for filing claims.