From extended warranties to accident coverage and dependable shipping protection, helping retailers deliver peace of mind
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Products live dangerous lives - accidental drops, liquid spills, power surges, and wear-and-tear conspiracies. We automatically detect issues and proactively turn potential disasters into positive experiences.
Our industry-comprehensive coverage extends across every major product category, providing reliable protection solutions that secure customer satisfaction and business success. Key areas include:
Learn the exact strategy that built today's most profitable retail chains. Under a minute to profit enlightenment.
Calculate your revenue share earningsTransparency and clarity are core to everything we do. These popular questions cover the basics, but our knowledgeable team is always available for deeper conversations.
SureBright provides comprehensive coverage across all US states and Canadian provinces with full regulatory compliance and established service networks. International expansion is planned for late 2025, starting with English-speaking markets including the UK, Australia, and New Zealand. Our technology platform is built for global scalability, but each new market requires establishing local regulatory compliance and service capabilities. We're excited about international growth and welcome discussions with potential partners in new markets.
SureBright offers flexible warranty presentation options tailored to your specific sales channels and customer journey. Online merchants can display warranties on product pages above the "Add to Cart" button, use cart add-on options, or leverage pop-up reminders at strategic moments. Post-purchase communication can include dynamic links for one-click warranty purchases. In-store sales teams can offer warranties through integrated POS systems or manual processes. We customize the approach based on your sales methods, customer preferences, and operational capabilities for optimal performance.
Yes, customers have 30 days post-purchase to decide on a warranty. For online purchases, we send a unique link via follow-up emails that simplifies the buying process - it works even if initially skipped at purchase. Check your emails, including spam/junk folders. For in-store purchases, customers can contact us or the retailer directly.
Coverage details are displayed under the SureBright logo on product pages. Click "What's Covered" for an overview, and a pop-up will show all the major terms and details. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up for complete information.
After purchasing your warranty, you'll receive a comprehensive welcome email containing everything you need to know. This includes your complete terms and conditions, warranty contract details, step-by-step claim filing instructions, and our 24/7 customer care contact information. Most importantly, you'll get Customer Portal login details where you can access all this information anytime, check coverage details, file claims, and track any active cases. Everything is organized in one convenient location so you never have to search for important warranty information when you need it most.