Building customer loyalty in the city through industry-leading warranty solutions, complete damage protection, and comprehensive shipping insurance
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Reality check: products don't always work as planned. Spills happen, devices crash, parts fail unexpectedly. We convert these stressful moments into smooth, satisfying customer victories.
Our robust coverage ecosystem encompasses an impressive range of consumer products, ensuring both you and your customers enjoy complete protection and worry-free experiences. Coverage areas include:
Access the same revenue multiplication tactics that industry giants keep confidential. Quick 6-question assessment, lightning-fast results.
Calculate your revenue share earningsCrystal-clear communication is our commitment to every customer. These frequent inquiries cover the essentials, with our expert team available for comprehensive explanations.
You can file a claim in two easy ways: log into our Customer Portal and file a claim with just a few clicks, or contact us directly via email, call, or chat and provide the details. When you buy a warranty, we send you all the coverage details including step-by-step instructions for filing claims.
Once you file a claim, our adjudicator reviews it according to your warranty plan terms. If it's valid, we either repair or replace your product. When neither is possible, we refund you the equivalent of what you paid for the product. The repair process depends on your product and location - we might come to you, ask you to visit a repair center, or arrange shipping (which we cover).
If you return a protected product within 30 days, you receive a full refund for the protection plan. After 30 days, refunds are pro-rated based on your plan's terms. The retailer handles the refund process, making it simple and straightforward for you.
Yes, you can cancel your plan within 30 days of purchase for a full refund. After 30 days, you'll receive a pro-rated refund. Note that if you've already filed a claim, the refund calculation may differ. Terms may vary by coverage plan, so check your specific coverage details.
During your manufacturer warranty term, SureBright covers anything that's not covered under the manufacturer warranty but is listed in your product protection plan. You can always reach out to us for any specific issue, and we'll guide you appropriately on which coverage applies.