Protecting local customers with comprehensive extended warranties, accidental protection, and shipping insurance
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Murphy's law in action - if something can break, it will, usually at the most inconvenient time. Our swift, expert responses turn product disasters into customer success stories.
We've built the most comprehensive protection platform in the industry, covering thousands of products across dozens of categories to keep your customers happy and your business thriving. Our coverage includes:
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Calculate your revenue share earningsWe love connecting with customers and solving problems together. Check out these frequently asked questions first, then reach out directly for anything else on your mind.
You can file a claim in two easy ways: log into our Customer Portal and file a claim with just a few clicks, or contact us directly via email, call, or chat and provide the details. When you buy a warranty, we send you all the coverage details including step-by-step instructions for filing claims.
Once you file a claim, our adjudicator reviews it according to your warranty plan terms. If it's valid, we either repair or replace your product. When neither is possible, we refund you the equivalent of what you paid for the product. The repair process depends on your product and location - we might come to you, ask you to visit a repair center, or arrange shipping (which we cover).
If you return a protected product within 30 days, you receive a full refund for the protection plan. After 30 days, refunds are pro-rated based on your plan's terms. The retailer handles the refund process, making it simple and straightforward for you.
Yes, you can cancel your plan within 30 days of purchase for a full refund. After 30 days, you'll receive a pro-rated refund. Note that if you've already filed a claim, the refund calculation may differ. Terms may vary by coverage plan, so check your specific coverage details.
During your manufacturer warranty term, SureBright covers anything that's not covered under the manufacturer warranty but is listed in your product protection plan. You can always reach out to us for any specific issue, and we'll guide you appropriately on which coverage applies.