Cultivating trust among city customers with transparent warranty programs, complete accident protection, and reliable shipping insurance
Earn more on every transaction without any spend
Upto 14% higher Average Order Value and 16.5% better retention
Products break hearts and schedules - beloved devices fail, essential appliances quit, important gadgets malfunction at critical moments. Our touchless processing mends both products and customer relationships.
From first purchase to final replacement, our comprehensive protection ecosystem covers every product category your customers encounter, providing complete security throughout. Coverage includes:
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During your manufacturer warranty term, SureBright covers anything that's not covered under the manufacturer warranty but is listed in your product protection plan. You can always reach out to us for any specific issue, and we'll guide you appropriately on which coverage applies.
Breakdown Plans provide comprehensive coverage for mechanical or electrical breakdowns, power surges, 100% parts and repair coverage, protection against wear & tear affecting functionality, replacement if we can't repair, pro-rata cancellation, and 24/7 support with 5-minute online claims. Accidental Damage Plans include everything above plus sudden and unforeseen accidental damage like drops, liquid spills, and stains.
Keep it simple: direct customers to check the warranty confirmation email for complete contact information, or provide SureBright's direct contact options. Customers can log into the Customer Portal using their purchase email, email support@surebright.com, chat on our website, or call 855-306-4874 anytime. Emphasize that SureBright handles all warranty service directly, so customers get specialized expert help rather than general store support. This approach ensures customers receive proper warranty service while freeing your team to focus on sales and core customer service activities.
SureBright is your complete protection partner, offering flexible programs you can mix and match based on your business needs. Our extended warranties cover 50+ product categories with fully customizable terms including accidental damage protection. Shipping insurance provides better coverage at lower costs than platform-based options like Shopify's default offering. Manufacturer warranty programs work for both new and refurbished products, expanding your coverage options. This comprehensive approach means one partner handles all your protection needs with consistent service and unified reporting across all programs.
Once we complete your onboarding, we activate warranties on your products across your sales channels (website, ecommerce, in-store, etc.) so customers can buy them seamlessly in the same transaction as their purchase. We periodically bill you only for the warranty cost, ensuring you keep the agreed revenue share and are in total control. We're proud to offer the world's only completely hands-off program - we take on all financial risk and handle everything warranty-related while you focus on your core business.