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Buying a Washing Machine? Make Sure You Know What Your Warranty Actually Covers -Quick Breakdown
December 15, 2025
3 min read

Buying a Washing Machine? Make Sure You Know What Your Warranty Actually Covers -Quick Breakdown

"Bearing repair cost estimate: $700. The machine is only 4 years old. Is this even worth it?’
- a consumer asked on JustAnswer  

Yeah, that's brutal for a repair. At that price, you're basically staring at a new washer anyway.  

If you've been on appliance forums lately, it's the same story everywhere. People post repair quotes that make you wince, bearings failing just after warranty ends, or delivery nightmares where washers arrive damaged or never show up at all.  

You see, washing machines aren't short-term purchases. Most of us plan to use them for at least 7-10 years. They're expensive, essential, and not something you replace easily-especially when you're juggling a family's worth of laundry.  

As per recent research, washing machine repairs average between $150 to $500, with some repairs pushing as high as $900. Motor replacements can hit $250 to $700. Drum bearing failures? That's $150 to $700 depending on the complexity. And if you need a full drum replacement, you're looking at $350-550.  

Even replacement costs aren't friendly-new washers run anywhere from $972 to over $2,000, depending on features and brand.  

And the failures? They're more common than you'd think. According to Consumer Reports, only 14% of washers break between second and fifth years of ownership in their survey- but when they do break, the repair costs are not low.  

So, before you get a washing machine, you should have some idea about what's actually covered, what's not, and what kind of protection plans make sense for you long term.  

Let's take a quick look at the whole picture before we break it down

Because for every case-whether the washer's drum starts making grinding noises, it breaks during delivery on your porch, or a bearing fails just outside the warranty period- there are different coverage plans you can rely on.  

Type of Warranty What’s covered What’s not covered Typical Duration Who offers it
Manufacturer Warranty Defects in materials or workmanship; motor failures; control board issues; pump malfunctions; manufacturing defects. Accidental damage (drops, water damage from leaks); misuse (overloading, wrong detergent); cosmetic wear and tear; shipping loss. Usually 1 year (some parts up to 10 years). Manufacturers like Whirlpool, LG, GE, Samsung, Maytag, Bosch.
Extended Warranty Same coverage as manufacturer warranty but extends term (hardware, mechanical, electrical failures); transmission issues; belt problems. Accidental or liquid damage (unless bundled); intentional damage; lack of maintenance; improper installation. Adds 1-5 years after base warranty. OEM add-ons or third-party providers (e.g., SureBright, home warranty companies).
Accidental Damage Protection Covers accidental events: drops during installation; water damage from leaks; impact damage; electrical surges; pet damage. Cosmetic damage; loss/theft; intentional misuse; exceeding claim limits; pre-existing conditions. 1-5 years (renewable annually) Third-party providers and some retailers.
Shipping Protection Damage, loss, or theft during delivery or return shipment; replacement/reimbursement for transit issues. Standard wear; manufacturer defect (covered elsewhere); unverified loss claims; cosmetic damage after delivery. Per order Retailers or third-party providers

What does manufacturer warranty cover?

When you buy a new washing machine, you get a base promise from the brand: if something we built goes wrong, we'll fix it.  

That's manufacturer's warranty.  

For most brands of washing machines, it lasts one year, covering core components like the motor, control board, drum, pump, belts, and internal electronics. It's there to protect you from factory errors and manufacturing defects-not accidents or daily wear from overloading or using the wrong detergent.  

The duration, though, depends on what you buy.  

  • Whirlpool, LG, GE, Samsung, and Maytag all include a standard 1-year limited warranty on parts and labor.  
  • Some brands offer extended coverage on specific parts: GE washers include warranties up to 10 years on certain parts, while Maytag offers a 10-year limited parts warranty on select components.  
  • Premium lines like Bosch or Miele sometimes stretch standard coverage to 2 years.  

That difference comes down to how the appliance is expected to perform over time.  

What's actually covered

  • Motor or pump failures caused by defective parts or workmanship  
  • Control board malfunctions that affect operation  
  • Drum or transmission issues from manufacturing defects  
  • Water inlet valve problems under normal use  
  • Electrical component failures from factory faults  

It's the brand saying: if we built it wrong, we'll fix it.  

What's not covered

Once you start using it, the warranty won't cover your "oh no" moments like:  

  • Overloading the machine or using improper detergent  
  • Water damage from installation leaks or plumbing issues  
  • Cosmetic damage like scratches or dents  
  • DIY repairs, self-installed parts, or unauthorized modifications  
  • Improper installation that leads to mechanical problems  
  • Any shipping damage not handled through official channels  

One real-world example: a Texas consumer purchased a repaired washing machine with a 90-day warranty. When it failed within 30 days, the seller refused a refund citing a "no refunds" policy on the receipt. The warranty covered repair or replacement only-not a return. Situations like this highlight how important it is to read the fine print.  

So, once the manufacturer's warranty ends, there's really no guarantee your washer is safe. Bearings can wear out, motors can fail, or yes-that drum can start sounding like a jet engine on spin cycle. These things happen, usually when you least expect it.  

That's why many people choose to extend their coverage. It's less about being cautious and more about staying prepared for whatever happens next.  

So, is an extended warranty worth it for washing machines?

Here's how it usually starts.

Sunday morning, you're two loads into laundry day when the spin cycle sounds like a freight train. By Tuesday, there's water pooling under the machine. By Friday, you're googling "washing machine repair near me" and getting quotes that make you wince.

Then you check the warranty paperwork. Expired. Three months ago.

One Bogleheads user put it perfectly: "Just went through this with a 4.5 year old Whirlpool washer. The bearing was in the gear case and that part cost about half of what I paid for the washer, so I had to replace the washer. Searching, I found many other people had the same problem."

That's the moment extended coverage matters-when a $300 bearing repair quote lands right after your 1-year manufacturer warranty ended, and you're facing a choice between paying nearly half the price of a new machine or hauling wet clothes to a laundromat.

According to industry technicians, budget brands like LG, Samsung, and Hotpoint are built with expected lifespans of 4-7 years. Premium brands like Miele or Bosch stretch to 6-10 years. But here's the thing: when one component fails- usually bearings around year 4-5- other parts of similar age aren't far behind. Motors. Pumps. Control boards.

Consumer Reports data backs this up: only 14% of washers broke during years 2-5, but when failures happen, 56% of repairs were at least partly covered by warranties. Without coverage? Full price: $150 to $700+ depending on what breaks.

The sealed drum problem nobody tells you about

Here's something critical that most warranty discussions skip: many modern washing machines have sealed plastic drums where bearings cannot be replaced individually.

As one frustrated DIYer discovered: "Got the drum out but it's bonded/welded together... Quick look online finds a new drum for £245... Or a complete new machine for £289."

When repair costs approach replacement costs, extended coverage becomes the difference between a $100 claim and a $700 out-of-pocket disaster. Or worse: buying an entirely new machine because the repair isn't economically viable.

What extended warranties actually cover

  • Mechanical and electrical failures: Motors ($250-$700), pumps ($150-$350), transmissions ($200-$600)
  • Component replacements: Control boards ($350+), drum bearings (if serviceable, $150-$250)
  • Full labor coverage: Not just the part- the 2-4 hours of technician time
  • Replacement when repair isn't viable: Especially important with sealed drum models
  • No surprises: Fixed service fees, predictable costs

The 50% rule: When to repair vs. replace

Industry consensus among appliance techs:

  • Repair if: Cost is less than 50% of replacement AND the machine is under 5 years old
  • Replace if: Repair exceeds 50% of new cost OR machine is 7+ years old OR multiple repairs needed

One MoneySavingExpert forum member faced this exact calculation: "Bearings gone on washing machine + leaky soap dispenser. Washing machine over 4 years old. Had extensive use - we are a family of 5 and often have a lodger too."

The consensus? Replace. Because once bearings fail, the soap dispenser leaks, and the machine has 4 years of heavy use... it's not just one problem. It's the beginning of the end.

Extended warranties change this math. Instead of paying $600 for a bearing repair on a 4-year-old machine, you file a claim and pay a service fee. The warranty handles the rest.

What about accidental damage and shipping protection?

Extended warranties cover manufacturing defects and wear. But what about the other ways washing machines break?

Accidental damage: The "moving day" clause

A San Antonio consumer learned this the hard way. Their Lowe's protection plan denied a claim for a failed moving part, stating the warranty "doesn't cover damage" and only applied to "mechanical/electrical failures and normal wear and tear." After local news got involved, Lowe's issued a full refund- but that required escalation, media pressure, and weeks without a working machine.

Most standard warranties explicitly exclude:

  • Installation damage (dropped during delivery, cracked drum from improper setup)
  • DIY modification damage (self-repairs that go wrong)
  • Water damage from external leaks (burst pipes, flooding)
  • Pet damage (yes, dogs have been known to knock things into open machines)

Accidental damage protection fills these gaps. It's the difference between "sorry, not covered" and actually getting help when a plumbing leak floods your laundry room or the delivery team cracks the control panel.

Shipping protection: Washing machines are heavy, but not invulnerable

While package theft affects 45% of Americans, porch pirates aren't stealing 200-pound washing machines. The real risk? Transit damage.

Large appliances get dented, cracked, and jostled during shipping. Sometimes damage isn't obvious until you run the first load and water leaks everywhere. By then, standard return windows may have closed.

For merchants selling appliances online, 92% report significant costs from damaged or lost shipments. That's not just stolen packages- it's "arrived damaged, customer refused delivery" or "worked for 2 days then leaked because internal component cracked in transit."

Shipping protection covers:

  • Visible damage on delivery: Dents, cracks, broken parts
  • Hidden damage discovered during use: Internal component failures from rough handling
  • Missing deliveries: When carrier claims "delivered" but customer never received it

For a $500-$2,000 purchase, that's not insignificant protection.

Choosing the right warranty partner for your store (or your home)

Look, warranties aren't exciting. Nobody wakes up thinking "I can't wait to read warranty terms today!"

But here's what is exciting: not panicking when something breaks.

For customers, that means Sunday morning laundry doesn't turn into a Monday morning emergency. The machine grinds. You file a claim. A technician shows up. Problem solved.

For merchants, it means turning a potential refund request into a warranty claim- keeping the sale, keeping the customer, avoiding the hassle of returns and negative reviews.

The right warranty partner handles the messy middle while you focus on everything else:

  • Speed: Claims get processed in 24-48 hours, not weeks. Check review websites.
  • Clarity: Terms you can actually understand without a law degree. Try reading them, if not easy- skip it.
  • Humanity: Customer service that sounds like humans, not scripts. Experimental hack- try calling them as a customer with a problem with a washer
  • Proof: Real reviews from real merchants and customers. Hint- Reddit's usually good for such things
  • Integration: Systems that plug into your store without engineering a moon launch. Ask the sales team, what's a timeline they would absolutely commit to, and be willing to pay if things stretch longer?

SureBright powers warranties for 500+ brands and thousands of customers specifically because we skip the complexity. Extended coverage. Accidental protection. Shipping insurance. One partner, zero headaches.

Whether you're buying a washing machine this holiday season or selling them, the question isn't "do I need warranty protection?"

It's "can I afford to go without it?"

For merchants: See how SureBright integrates with your business
For customers: Learn about coverage options
Questions? Just reach out

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