Medical Equipment

Wheelchair protection that supports your journey

Mobility assistance, independence enabler, quality of life enhancer - your wheelchair opens doors to continued living. SureBright keeps your mobility investment secure.

Want to offer product warranties
to your customers?

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Care-free usage
Ease of maintenance
Hassle-free repairs
No cost to repair
Value for money
Long-term savings

We ensure-

Extended warranty

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Frames, joints, or wheels loosen with use?

Covered.

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Brakes, armrests, or footrests fail over time?

Parts and labor are included.

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Wheelchair can't be repaired?

Replacement or reimbursement is provided.

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Normal wear & tear like cushions or grips wearing down?

Covered.

Accidental warranty

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Want more than just breakdown coverage?

Everything in Extended Warranty, plus accident protection.

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Accidental drops, bumps, or collisions damaging wheels or frame?

Covered.

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Liquid spills causing malfunction in electronic components (for powered chairs)?

Protected.

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Calibration issues in powered wheelchairs (speed, tilt, or braking sensors)?

Covered.

and much more.

Independence supported, service delivered

Super helpful
customer service

Dedicated customer portal

24x7 support via phone, email, and customer portal

Always here to solve your needs promptly and correctly

Customer service representative

Hassle free experience

No receipt required

No product registration needed

Merchant enjoying a hassle free experience

Easy to cancel

Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

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$0 Deductible

No surprise or hidden charges between you and your warranty benefits

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30-day post-purchase warranty icon

30-day post-purchase warranty purchase option

Flexibility to buy warranty at your convenience.
No pressure. No rush.

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Complete transparency

No hidden terms,
everything's direct, clear and upfront.

Comprehensive coverage for all your products

We offer complete coverage for wheelchairs, protecting vital components from wheel bearing failures, brake issues, and everyday wear. Our warranty plans ensure reliable mobility assistance.

Game-changing for growth, gratifying for customers

5

Rated 5 of 5 on Shopify

60+

Product categories

10B+

Merchant sales covered under warranty

When my CPAP machine stopped working, I was concerned about the expense of getting it fixed. But the warranty covered the entire repair, and I had it back in perfect condition in no time. It's reassuring to know I'm protected if anything goes wrong with my essential medical devices.

John W.
Chicago

My wheelchair's battery started to fail, and I was dreading the cost of a replacement. The warranty provider took care of it without any hassle, and I was back on the move in no time. It's such a relief to have that coverage in place.

Maria G.
Detroit

Amazing support! SureBright's Warranty Service replaced my medical device hassle-free!

Tristan Q.
Fort Worth

Seamless experience! SureBright's Warranty Service fixed my wheelchair quickly. Highly recommend!

Rosemund W.
Mississauga

I was nervous when my insulin pump started acting up, but the warranty team was there to help. They sent a replacement right away, and I didn't have to worry about the cost or being without my essential device. It's a game-changer for managing my health.

Lisa T.
Halifax

Mobility solutions, mobile service

Essential mobility tools receive essential attention through our dedicated medical equipment claims process.

Ming, a SureBright customer, looking pleased with their product protection and warranty experience.

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Ming purchases a manual wheelchair with a warranty
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SureBright instantly sends a confirmation email to Ming with the details of warranty purchase, coverage and claims process
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Her wheelchair's wheel bearing fails
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She files an online claim with SureBright in less than 2 minutes
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Repair scheduled
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SureBright provides repair
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Ming's moving comfortably and safely

Why your appliances need a warranty?

Scope

With warranty

Without warranty

Protection from unexpected failures
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Protection from everyday accidents
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Coverage of repair costs
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Option to get a replacement or refund when repair is not possible
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Fast service
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Peace of mind
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Investment Protection
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Resale value
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Got concerns? We address them

Every customer concern receives our full attention and care. These popular questions offer immediate answers, while our support team handles more complex inquiries personally.

As a store-owner, how do I offer this service to my customers?

To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo

We will get in touch with you shortly afterwards.

How will I know what's the coverage? How can I see the terms and conditions of the coverage?

Go to the product page to see the warranty offer right above the "Add to Cart" button. Click "What's Covered" under the SureBright logo, and a pop-up will open. This lists all the major terms and details of the warranty plan. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up

Whom should I contact for product issues?

Before your product is shipped as expected, you should contact the merchant. Once you have the product assembled and everything is working fine, and then you face any product-related issues that are covered under your product protection plan, you should reach out to SureBright directly

Will my product be replaced or repaired if I file a claim?

This depends on your plan! However, if you have a repair plan and we can't fix it, we'll replace it at no additional cost!

Should I buy warranty coverage at checkout or wait?

Checkout purchase often provides best pricing and immediate coverage start. Waiting allows product evaluation but risks price increases or eligibility changes.

Consider your timeline and budget preferences. SureBright offers consistent pricing to reduce pressure for immediate decisions while encouraging timely coverage acquisition.

Can I use my warranty coverage while traveling?

Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently.

SureBright maintains extensive service networks and emergency procedures for traveling customers.

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