Outdoor Recreation

Tent protection that's got you covered

Camping shelter, outdoor sleeping, adventure basecamp - your tent creates home away from home. SureBright ensures your portable shelter stays weatherproof.

Want to offer product warranties
to your customers?

Learn more
Care-free usage
Ease of maintenance
Hassle-free repairs
No cost to repair
Value for money
Long-term savings

What shelter protection do we provide?

Extended warranty

Poles, zippers, or seams fail from use?

Covered.

Canopy or floor fabric degrades prematurely?

Parts and labor are included.

Tent can't be repaired?

Replacement or reimbursement is provided.

Normal outdoor wear & tear?

Covered.

Accidental warranty

Want more than just breakdown coverage?

Everything in Extended Warranty, plus accident protection.

Tears, rips, or punctures from mishaps?

Covered.

Pole sections bent or cracked by accident?

Covered.

Damage from unintended collisions during setup or takedown?

Covered.

and much more.

Shelter anywhere, supported everywhere

Super helpful
customer service

Dedicated customer portal

24x7 support via phone, email, and customer portal

Always here to solve your needs promptly and correctly

Hassle free experience

No receipt required

No product registration needed

Easy to cancel

Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

$0 Deductible

No surprise or hidden charges between you and your warranty benefits

30-day post-purchase warranty purchase option

Flexibility to buy warranty at your convenience.
No pressure. No rush.

Complete transparency

No hidden terms,
everything's direct, clear and upfront.

Comprehensive coverage for all your products

We offer complete coverage for tents, protecting important elements from zipper failures, fabric tears, and everyday wear. Our warranty plans ensure reliable shelter for outdoor adventures.

Advanced for agencies, amazing for audiences

5

Rated 5 of 5 on Shopify

60+

Product categories

10B+

Merchant sales covered under warranty

SureBright's support team helped me get my hoverboard up and running again, excellent communication and service, highly satisfied!

I was impressed by the knowledgeable and friendly warranty staff for my bicycle, great experience!

The warranty service for my hiking equipment was top-notch, kept me on the trails all season long, thanks for the great support!

Adam N.
Dallas

I was able to get a replacement for my damaged cooler quickly and easily, thanks to the warranty service, great job, highly recommend!

Ayush C.
Hamilton

I've had several positive experiences with the warranty services for my camping equipment, always reliable and trustworthy.

Timothy V.
Brampton

Shelter anywhere, service everywhere

Portable shelter solutions backed by portable, efficient outdoor recreation claims service.


Steve purchases a backpacking tent with a warranty
SureBright instantly sends a confirmation email to Steve with the details of warranty purchase, coverage and claims process
His tent's rainfly tears
He files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Steve's staying dry on outdoor adventures

Why your appliances need a warranty?

Scope

With warranty

Without warranty

Protection from unexpected failures
Protection from everyday accidents
Coverage of repair costs
Option to get a replacement or refund when repair is not possible
Fast service
Peace of mind
Investment Protection
Resale value

Wondering about details? We'll explain

Transparency and clarity are core to everything we do. These popular questions cover the basics, but our knowledgeable team is always available for deeper conversations.

As a store-owner, how do I offer this service to my customers?

To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo

We will get in touch with you shortly afterwards.

How can I buy the product protection plan?

Go to the product page of the product you are trying to protect. You will see the warranty offer right above the "Add to Cart" button.

What will be covered by the product protection plan during the manufacturer warranty?

During the term of the manufacturer warranty, anything that's not covered under the manufacturer warranty and is listed in your product protection plan will covered by SureBright.
You can always reach out to us for any specific issue, and we will be able to guide you appropriately.

I can not access my original email; what should I do?

Customers can log in to the Customer Portal using the same email address they used to purchase and access all the details.
Customers can also email support@surebright.com, initiate a chat on our website, or call us anytime at 855-306-4874 for assistance.

Should I buy warranty coverage at checkout or wait?

Checkout purchase often provides best pricing and immediate coverage start. Waiting allows product evaluation but risks price increases or eligibility changes.

Consider your timeline and budget preferences. SureBright offers consistent pricing to reduce pressure for immediate decisions while encouraging timely coverage acquisition.

Can I use my warranty coverage while traveling?

Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently.

SureBright maintains extensive service networks and emergency procedures for traveling customers.

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