Outdoor Recreation

Bicycle warranties that keep you wheeling and dealing

Daily transportation, recreational rides, fitness activity - your bicycle opens paths to adventure. SureBright keeps your wheels turning smoothly.

Want to offer product warranties
to your customers?

Learn more
Care-free usage
Ease of maintenance
Hassle-free repairs
No cost to repair
Value for money
Long-term savings

How do we roll with protection?

Extended warranty

What if the drivetrain or brakes stop working?

Covered.

What if repairs for wheels, bearings, or derailleurs add up?

Parts and labor are included.

What if the bike can't be repaired?

Replacement or reimbursement is provided.

What if long-term use reduces performance?

Wear & tear is included.

Accidental warranty

Want more than just breakdown coverage?

Everything in Extended Warranty, plus accident protection.

Frame or rims get dented, bent, or cracked in a fall?

Covered.

Unintended collision with a curb or obstacle?

Protected.

Handlebars, derailleur, or seatpost misaligned or damaged by impact?

Covered.

and much more.

Roll with confidence

Super helpful
customer service

Dedicated customer portal

24x7 support via phone, email, and customer portal

Always here to solve your needs promptly and correctly

Hassle free experience

No receipt required

No product registration needed

Easy to cancel

Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

$0 Deductible

No surprise or hidden charges between you and your warranty benefits

30-day post-purchase warranty purchase option

Flexibility to buy warranty at your convenience.
No pressure. No rush.

Complete transparency

No hidden terms,
everything's direct, clear and upfront.

Comprehensive coverage for all your products

We offer complete coverage for bicycles, protecting essential systems from drivetrain failures, brake issues, and everyday wear. Our warranty plans ensure reliable transportation and recreation.

Flexible for firms, fantastic for families

5

Rated 5 of 5 on Shopify

60+

Product categories

10B+

Merchant sales covered under warranty

SureBright's support team helped me get my hoverboard up and running again, excellent communication and service, highly satisfied!

I was impressed by the knowledgeable and friendly warranty staff for my bicycle, great experience!

The warranty service for my hiking equipment was top-notch, kept me on the trails all season long, thanks for the great support!

Adam N.
Dallas

I was able to get a replacement for my damaged cooler quickly and easily, thanks to the warranty service, great job, highly recommend!

Ayush C.
Hamilton

I've had several positive experiences with the warranty services for my camping equipment, always reliable and trustworthy.

Timothy V.
Brampton

Rolling adventures, reliable service

Keep your outdoor adventures rolling with our dependable outdoor recreation equipment claims process.


Grace purchases a mountain bike with a warranty
SureBright instantly sends a confirmation email to Grace with the details of warranty purchase, coverage and claims process
Her bike's gears stop shifting
She files an online claim with SureBright in less than 2 minutes
Repair scheduled
SureBright provides repair
Grace's exploring trails with confidence

Why your appliances need a warranty?

Scope

With warranty

Without warranty

Protection from unexpected failures
Protection from everyday accidents
Coverage of repair costs
Option to get a replacement or refund when repair is not possible
Fast service
Peace of mind
Investment Protection
Resale value

Got questions? Happy to answer!

We are always happy and available to answer your questions. For convenience here are some commonly asked questions, though feel free to reach out to us if you've got more.

As a store-owner, how do I offer this service to my customers?

To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo

We will get in touch with you shortly afterwards.

How can I buy the product protection plan?

Go to the product page of the product you are trying to protect. You will see the warranty offer right above the "Add to Cart" button.

Whom should I contact for product issues?

Before your product is shipped as expected, you should contact the merchant. Once you have the product assembled and everything is working fine, and then you face any product-related issues that are covered under your product protection plan, you should reach out to SureBright directly

I can not access my original email; what should I do?

Customers can log in to the Customer Portal using the same email address they used to purchase and access all the details.
Customers can also email support@surebright.com, initiate a chat on our website, or call us anytime at 855-306-4874 for assistance.

Should I buy warranty coverage at checkout or wait?

Checkout purchase often provides best pricing and immediate coverage start. Waiting allows product evaluation but risks price increases or eligibility changes.

Consider your timeline and budget preferences. SureBright offers consistent pricing to reduce pressure for immediate decisions while encouraging timely coverage acquisition.

Do warranty companies try to deny legitimate claims?

Some poor-quality providers use aggressive denial tactics to maximize profits at customer expense. However, reputable providers focus on fair claim evaluation and customer satisfaction, maintaining high approval rates (85-95%) for legitimate claims.

Excessive denial rates indicate problematic providers with inadequate coverage design or unethical business practices. Research provider reputation and approval rates before purchasing - quality providers want to pay legitimate claims because satisfied customers drive their business success.

SureBright emphasizes customer advocacy and maintains industry-leading approval rates through comprehensive coverage and fair evaluation standards.

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