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Warranty terms & conditions

Get answers to all your questions about Warranty terms & conditions

Understanding the fine print and key details of your warranty contract

When does my warranty coverage start?

Coverage typically begins immediately upon purchase or after manufacturer warranty expiration, depending on plan type. Some plans start on purchase date regardless of manufacturer coverage status. Review your specific terms for coverage start dates. SureBright provides clear coverage start information and flexible options to meet your needs.

Do I have to pay a deductible when I file a claim?

Deductibles vary by coverage type and provider. Basic warranties often have no deductibles. Accidental damage protection typically includes $50-200 deductibles. Automotive warranties may have higher deductibles. SureBright offers competitive deductible structures with options for different budget preferences and coverage needs.

Can I transfer my warranty to a new owner?

Warranty transferability varies by provider and often includes transfer fees ($25-100). Transferable warranties can increase your product's resale value. Non-transferable warranties typically qualify for pro-rated refunds. Transfer procedures require advance notification. SureBright offers transferable warranties with reasonable fees to maximize your flexibility.

Does warranty coverage start right away or after my manufacturer warranty ends?

Coverage start timing depends on plan design. Some begin immediately, others after manufacturer warranty expiration. Immediate start plans may duplicate manufacturer coverage initially. Post-manufacturer plans avoid duplication but create coverage gaps if purchased late. SureBright offers both options with clear timing explanations so you can choose what works best.

What happens if I have manufacturer and extended warranty coverage at the same time?

During overlap periods, manufacturer warranty typically takes precedence for covered issues. Extended warranty provides additional coverage for excluded items or enhanced service options. Some plans offer immediate benefits like expedited service. SureBright coordinates coverage effectively to maximize your protection during all periods.

Can warranty companies change my coverage terms after I buy?

Warranty terms generally cannot be changed unilaterally after purchase. Contract terms are binding on both parties. Some agreements allow modifications by mutual consent. Consumer protection laws prohibit arbitrary term changes, so you're legally protected. SureBright maintains stable contract terms and communicates proactively, ensuring you receive purchased coverage without unexpected modifications.

Will I void my warranty if I try to fix it myself?

Self-repair attempts typically void warranty coverage if they cause additional damage or prevent proper diagnosis. Simple maintenance like cleaning doesn't void coverage. Right-to-repair laws are evolving, but warranty terms still restrict unauthorized repairs. SureBright recommends professional diagnosis before attempting repairs to preserve your coverage options.

Can I upgrade my warranty coverage after I buy it?

Upgrade availability depends on provider policies and timing. Some allow coverage enhancement within specific timeframes. Upgrades often require additional payments and may restart coverage periods. Not all providers offer upgrade options. SureBright offers flexible upgrade options to accommodate your changing coverage needs.

Do third-party accessories void my warranty?

Third-party accessories generally don't void warranties unless they directly cause product damage. Consumer protection laws support your choice in accessories. However, damage caused by incompatible accessories isn't covered. Use quality third-party products and document their non-contribution to failures. SureBright evaluates claims fairly regardless of accessory brands used.

Are verbal promises about my warranty coverage legally binding?

Written contract terms typically govern coverage, not verbal promises. However, consumer protection laws may provide recourse for misleading verbal representations. Document all verbal communications when possible. Always rely on written terms and request clarification in writing for important coverage questions. SureBright emphasizes accurate written documentation and trains representatives to provide consistent, accurate information aligned with contract terms.

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