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Options under warranty coverage

Get answers to all your questions about Options under warranty coverage

Different types of coverage available and which protection level fits your needs

Does warranty coverage protect against accidents?

Most basic warranties exclude accidental damage, covering only mechanical failures. Accidental damage protection (ADP) is usually an optional upgrade covering drops, spills, and impacts. ADP plans cost 20-50% more but provide comprehensive protection for accident-prone users. SureBright offers both basic warranties and accidental damage options, so you can choose the right protection level for your needs.

Does accidental damage protection cover drops and spills?

Yes, accidental damage protection typically covers drops causing screen cracks or internal damage, and spills causing liquid damage. Coverage usually includes repair or replacement with minimal deductibles. Some plans have claim limits (2-3 incidents per year). SureBright's accidental damage coverage includes comprehensive drop and spill protection with fair deductibles and reasonable claim limits.

Are cracked screens covered?

Screen cracks from drops or impacts require accidental damage protection - they're not covered under standard warranties. ADP plans cover screen replacement with reasonable deductibles ($50-150). Manufacturing defects causing screen failure are covered under standard warranties. SureBright's accidental damage coverage includes screen protection with competitive deductibles and quick replacement services.

Is water damage covered by warranties?

Standard warranties exclude liquid damage, but accidental damage protection covers spills, submersion, and water exposure. Coverage includes cleaning, component replacement, and full device replacement if unrepairable. Saltwater damage may have limitations. SureBright's liquid damage coverage includes comprehensive protection against various liquid exposure scenarios with prompt claim processing.

Is power surge damage covered?

Power surge damage is typically covered under standard warranties as an electrical failure. Coverage includes surge-related component damage and complete system replacement if necessary. External surge protectors don't void coverage. SureBright includes comprehensive surge protection in standard coverage, recognizing electrical failures as common and costly problems.

Do warranties cover cosmetic damage?

Standard warranties exclude cosmetic damage like scratches, dents, or discoloration that don't affect functionality. Some accidental damage plans include cosmetic repair for drops or impacts. Manufacturing cosmetic defects are sometimes covered initially. SureBright focuses on functional protection while offering optional cosmetic coverage in premium plans.

Do warranties cover theft and loss?

Standard warranties don't cover theft or loss. Some comprehensive protection plans include theft coverage with higher deductibles and proof requirements. Loss coverage is rare and expensive. Consider separate insurance for high-value items if theft/loss protection is important. SureBright focuses on comprehensive failure and accident protection for more affordable pricing.

What's the difference between Breakdown and Accidental Damage Plans?

Breakdown Plans provide comprehensive coverage for mechanical or electrical breakdowns, power surges, 100% parts and repair coverage, protection against wear & tear affecting functionality, replacement if we can't repair, pro-rata cancellation, and 24/7 support with 5-minute online claims. Accidental Damage Plans include everything above plus sudden and unforeseen accidental damage like drops, liquid spills, and stains.

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