Most basic warranties exclude accidental damage, covering only mechanical failures. Accidental damage protection (ADP) is usually an optional upgrade covering drops, spills, and impacts. ADP plans cost 20-50% more but provide comprehensive protection for accident-prone users. SureBright offers both basic warranties and accidental damage options, so you can choose the right protection level for your needs.
Yes, accidental damage protection covers drops that crack screens or damage internal components, plus spills that cause liquid damage. This includes coffee spills on laptops, phone drops that shatter screens, and similar real-world accidents. Coverage typically includes repair or replacement with reasonable deductibles ($50-150). Most plans limit claims to 2-3 incidents per year to prevent abuse while providing genuine accident protection for normal users.
Screen cracks from drops or impacts require accidental damage protection - they're excluded from standard mechanical breakdown warranties. Accidental damage plans cover screen replacement with typical deductibles of $50-150, making expensive screen repairs affordable. However, manufacturing defects causing screen failure without physical damage are covered under standard warranties. If you're prone to dropping devices or want comprehensive protection, accidental damage coverage is essential for screen protection.
Standard mechanical warranties exclude liquid damage, requiring separate accidental damage protection for spills, submersion, and water exposure. Accidental damage plans typically cover liquid damage repair, component replacement, or full device replacement when unrepairable. Coverage usually includes common scenarios like coffee spills, rain exposure, or accidental drops in water. Saltwater damage may have special limitations due to its corrosive nature and difficulty of repair.
Power surge damage is typically covered under standard warranties as an electrical failure. Coverage includes surge-related component damage and complete system replacement if necessary. External surge protectors don't void coverage. SureBright includes comprehensive surge protection in standard coverage, recognizing electrical failures as common and costly problems.
Standard warranties exclude cosmetic damage like scratches, dents, or discoloration that don't affect functionality. Some accidental damage plans include cosmetic repair for drops or impacts. Manufacturing cosmetic defects are sometimes covered initially. SureBright focuses on functional protection while offering optional cosmetic coverage in premium plans.
Standard warranties exclude theft and loss since these aren't product failures. Some comprehensive protection plans include theft coverage, but typically with higher deductibles, strict proof requirements, and significantly increased costs. Loss coverage is extremely rare and expensive when available. For theft and loss protection of valuable items, consider separate insurance policies, homeowners/renters insurance, or specialized theft coverage rather than warranty extensions.
Breakdown Plans provide comprehensive coverage for mechanical or electrical breakdowns, power surges, 100% parts and repair coverage, protection against wear & tear affecting functionality, replacement if we can't repair, pro-rata cancellation, and 24/7 support with 5-minute online claims. Accidental Damage Plans include everything above plus sudden and unforeseen accidental damage like drops, liquid spills, and stains.
