Extended warranties protect against mechanical and electrical failures that occur after your manufacturer warranty expires. Coverage typically includes component replacement, labor costs, and diagnostic fees for approved repairs. Think power failures, screen malfunctions, or internal component breakdowns. Common exclusions include physical damage from drops, liquid spills, theft, and normal wear items like batteries. Accidental damage protection can be added separately for comprehensive coverage against drops and spills.
Standard warranty exclusions include physical damage from drops (unless you have accidental damage protection), liquid damage, theft, loss, normal wear items, cosmetic damage not affecting function, software problems, and damage from unauthorized repairs. Pre-existing conditions discovered after purchase also void coverage. Understanding exclusions helps set realistic expectations - warranties protect against mechanical and electrical failures, not every possible problem your device might face.
Focus on critical sections: what's covered and excluded, claim procedures, deductibles, and cancellation terms. Pay special attention to definitions - terms like "mechanical breakdown" have specific meanings that affect coverage. Look for coverage limitations, pre-authorization requirements, and repair facility restrictions. Don't hesitate to contact customer service for clarification before purchase. SureBright uses plain English contracts and provide explanation guides to help customers understand their coverage completely.
Traditional warranties exclude normal wear items like brake pads, tires, and filters. However, some comprehensive plans cover wear items if they fail prematurely or due to defects. Coverage varies significantly between providers and plan levels. Progressive providers like SureBright offer enhanced coverage options that include certain wear items when failure occurs before expected service intervals.
Coverage for diagnostic and labor costs varies by provider and plan level. Many warranties cover diagnostic fees when repair work is approved, but some exclude diagnostics for non-covered issues. Labor coverage typically includes standard rates, though specialized equipment labor might have limitations. SureBright's policies typically include full diagnostic and labor coverage for covered repairs, eliminating surprise costs. Always double-check your specific terms.
Most extended warranties maintain consistent coverage throughout the contract term, unlike some insurance that decreases over time. However, some warranties may have different coverage levels for different components or time periods. Always review your specific contract terms. SureBright maintains consistent coverage levels, ensuring predictable protection regardless of when claims occur during your coverage period.
Stated component coverage lists specific parts covered, providing clarity but potentially limiting scope. Exclusionary coverage protects everything except specifically excluded items, typically offering broader protection. Exclusionary policies generally provide more comprehensive coverage but require careful review of exclusions. SureBright's exclusionary coverage approach maximizes protection while clearly defining exclusions, ensuring you understand exactly what's covered.
Coverage details are displayed under the SureBright logo on product pages. Click "What's Covered" for an overview, and a pop-up will show all the major terms and details. If you want the official detailed terms, click "Detailed Terms and Conditions" at the bottom of the same pop-up for complete information.
During your manufacturer warranty term, SureBright covers anything that's not covered under the manufacturer warranty but is listed in your product protection plan. You can always reach out to us for any specific issue, and we'll guide you appropriately on which coverage applies.
