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Help center / FAQ /
Cancellations & Refunds

Get answers to all your questions about Cancellations & Refunds

Your options for canceling warranty coverage and getting your money back

Can I cancel my warranty and get my money back?

Most warranties allow cancellation with pro-rated refunds minus administrative fees. Free-look periods (typically 30 days) often provide full refunds. Cancellation procedures and timelines vary by provider. SureBright provides straightforward cancellation with fair refund calculations and minimal administrative fees.

How much refund will I get if I cancel my warranty?

Refund calculations typically use pro-rated methods based on time remaining, minus administrative fees and any claims paid. Earlier cancellation generally yields higher refunds. SureBright provides full refund if cancelled within 30 days of purchase. After 30 days, you'll be refunded on a pro-rata basis. If you've filed a claim, the refund calculation may differ.

Are there fees to cancel my warranty?

Most warranties include administrative fees for cancellation, typically $25-$150. Some providers charge percentage-based fees. Free-look periods often allow cancellation without fees. SureBright maintains reasonable administrative fees that cover actual costs without excessive penalties, demonstrating customer-focused policies even during contract termination. Always check your terms when in doubt.

How long does it take to get my warranty refund?

Refund processing typically takes 15-45 business days from approved cancellation request. Timeline depends on payment method, state regulations, and provider efficiency. Credit card refunds usually process faster. SureBright processes refunds within 15-20 business days for standard cancellations, utilizing automated systems for prompt refund delivery.

What happens to my warranty if I sell or trade in my product?

Warranty transferability varies by provider and contract terms. Many warranties are transferable to new owners, sometimes for a small fee ($50-$100). Transferability can enhance resale value. Non-transferable warranties typically qualify for pro-rata refunds upon sale. SureBright offers transferable warranties when possible and straightforward cancellation with fair refunds when transfer isn't available.

What happens if my warranty company goes out of business?

Insurance-backed warranties receive protection through state guarantee funds, so this typically isn't a big worry. Service contract protection varies by state regulations and company reserves. Research provider financial stability before purchase. SureBright maintains strong financial reserves and regulatory compliance for customer security beyond what's required by law.

Can dealers refuse to cancel my warranty?

Dealers cannot legally refuse cancellation requests that comply with contract terms and state regulations. However, they may discourage cancellation or provide incomplete information about your rights. With SureBright, you get all required documentation and detailed cancellation terms, so you can cancel directly without artificial obstacles, protecting your rights.

What if my warranty company fails?

Insurance-backed warranties provide protection through state guarantee funds if companies fail. Non-insurance warranties offer less protection, though state regulations require reserves. SureBright maintains strong financial reserves and regulatory compliance, providing customer security through diversified backing and conservative financial management practices that minimize business failure risks.

What happens if customers return products with warranties?

If you return a protected product within 30 days, you receive a full refund for the protection plan. After 30 days, refunds are pro-rated based on your plan's terms. The retailer handles the refund process, making it simple and straightforward for you.

Can customers cancel their warranty plans?

Yes, you can cancel your plan within 30 days of purchase for a full refund. After 30 days, you'll receive a pro-rated refund. Note that if you've already filed a claim, the refund calculation may differ. Terms may vary by coverage plan, so check your specific coverage details.

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