To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo

We will get in touch with you shortly afterwards.

Absolutely, you have the flexibility to purchase an extended warranty within 30 days after your initial product purchase.

For online sales, we provide a unique web link to all customers who buy a product eligible for warranty coverage but don't initially opt for a warranty. This link is included in our follow-up emails, giving customers an additional chance to buy a warranty. It's a customized link that streamlines the warranty purchase process and takes less than a minute to complete.

Check the email that you used to purchase the product you want to cover; it will be in your inbox. Sometimes, emails are in the Spam / Junk folder. So don't forget to check there if you can't find it in the inbox.
In the case of offline sales, customers can either reach out to the retailer directly or contact us via our website or any of the contact details shared in this document to make a warranty purchase. We offer multiple avenues to ensure convenient access to warranty options.

Yes. You can cancel your plan within 30 days of purchase to receive a full refund. If you cancel it after 30 days, you will be refunded on a pro-rata basis.
Please note that if you have already filed a claim, then the refund will be calculated differently. These terms may vary by coverage plan, so make sure to check your coverage terms

Customers can log in to the Customer Portal using the same email address they used to purchase and access all the details.
Customers can also email support@surebright.com, initiate a chat on our website, or call us anytime at 855-306-4874 for assistance.

The dividing line is simple: contact the merchant for pre-delivery and setup issues, contact SureBright for product problems after everything is working.
Before your product ships, during delivery, or if you need help with assembly or initial setup, the merchant is your best resource.
Once your product is assembled and functioning properly, SureBright handles all warranty-related problems that develop during use. This includes defects, breakdowns, accidental damage, or performance issues.

When in doubt, you can always contact either party - we coordinate with merchants to ensure you get help from the right source quickly.

Geographic coverage varies by provider, with national providers typically offering protection throughout the country. International coverage is usually limited unless specifically included in your plan. Many providers offer 24/7 emergency authorization for urgent repairs while traveling, allowing you to get necessary service and seek reimbursement later. When buying coverage, verify geographic scope if you travel frequently.

SureBright maintains extensive service networks and emergency procedures for traveling customers.