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Clear vision, daily necessity, life enhancement - your eyeglasses enable clear sight and confident living. SureBright ensures your vision stays sharp.
Covered.
Parts and labor are included.
Replacement or reimbursement is provided.
Covered.
Everything in Extended Warranty, plus accident protection.
Covered.
Protected.
Covered.
Dedicated customer portal
24x7 support via phone, email, and customer portal
Always here to solve your needs promptly and correctly
No receipt required
No product registration needed
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Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.
No surprise or hidden charges between you and your warranty benefits
Flexibility to buy warranty at your convenience.
No pressure. No rush.
No hidden terms,
everything's direct, clear and upfront.
We offer complete coverage for eyeglasses, protecting key elements from frame failures, lens scratches, and everyday wear. Our warranty plans maintain your vision correction needs.
Vision correction equipment gets corrective attention through our precise luxury eyewear claims process.
We celebrate customer curiosity and reward it with comprehensive support. These popular questions offer instant guidance, backed by our always-available expert team.
To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo
We will get in touch with you shortly afterwards.
Breakdown Plans provide:
a. Comprehensive coverage for mechanical or electrical breakdowns and even power surges
b. 100% coverage for parts and repairs for extended years
c. Safeguarding against inevitable wear & tear affecting the product's functionality
d. Replacement or reimbursement if we can't repair it
e. Cancel anytime on a pro-rata basis
f. 24x7 Support and quick online claims filing in just 5 minutes
Accidental Damage Plans provide:
g. Everything listed Above
h. Sudden and unforeseen accidental damage to the product, e.g., product drops, liquid spills, etc.
Before your product is shipped as expected, you should contact the merchant. Once you have the product assembled and everything is working fine, and then you face any product-related issues that are covered under your product protection plan, you should reach out to SureBright directly
Customers can file a claim by any of the following steps-
a. They can log in to the Customer Portal and file a claim with just a few clicks.
b. They can contact us directly via email/call/chat and provide details.
When a customer buys a warranty plan, we send customers all the coverage details, including the steps to file a claim. When a customer buys a warranty plan, we send customers all the coverage details, including the steps to file a claim.
The dividing line is simple: contact the merchant for pre-delivery and setup issues, contact SureBright for product problems after everything is working.
Before your product ships, during delivery, or if you need help with assembly or initial setup, the merchant is your best resource.
Once your product is assembled and functioning properly, SureBright handles all warranty-related problems that develop during use. This includes defects, breakdowns, accidental damage, or performance issues.
When in doubt, you can always contact either party - we coordinate with merchants to ensure you get help from the right source quickly.
Written warranty terms govern your coverage, but verbal promises can still be legally significant under consumer protection laws. If a representative makes specific verbal commitments about coverage, document the conversation including date, time, and representative name.
While written contracts take precedence, misleading verbal representations may provide legal recourse in certain situations. For important coverage questions, always request written clarification to avoid confusion later.
SureBright ensures all our representatives give accurate information and maintain consistency between verbal and written communications about your coverage.
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