You can file SureBright claims through multiple channels including our online portal, phone support, email, and chat. Our 24/7 customer service ensures claims can be initiated anytime. Automated processing handles routine claims while human specialists manage complex cases for the best possible experience.

SureBright provides 24/7 customer service through phone, email, chat, and online portal. Our team includes warranty specialists trained in product knowledge and customer advocacy. Escalation procedures ensure complex issues receive appropriate attention and resolution when needed.

SureBright resolves most claims within 24-48 hours through automated processing and efficient operations. Complex claims requiring investigation may take longer but include regular status updates. Our goal is same-day resolution for straightforward claims, keeping you informed throughout the process.

SureBright offers flexible resolution options including repair, replacement, or refund based on your preference and economic factors. We prioritize your satisfaction and convenience while maintaining cost-effective operations. Resolution choice depends on specific circumstances and coverage terms, but we work to find the best solution for you.

SureBright's 24/7 support includes claim initiation, status updates, coverage questions, and emergency authorization. All communication channels remain available around the clock. Urgent situations receive priority handling with expedited processing and resolution, because problems don't follow business hours.

SureBright maintains complete transparency throughout the claims process with regular status updates, clear timelines, and detailed explanations of decisions. You receive confirmation of claim receipt, processing status, and resolution details. Appeal processes available for disputed decisions with customer advocacy focus.

You can log into our Customer Portal using the same email address you used to purchase and access all your details. You can also email support@surebright.com, start a chat on our website, or call us anytime at 855-306-4874 for assistance. We make it easy to get help when you need it.

Before your product ships or if you have assembly/setup issues, contact the merchant. Once you have the product assembled and working fine, but then face any product-related issues covered under your protection plan, reach out to SureBright directly. We handle all warranty-related problems once your product is in use.