Setting up testing is straightforward with SureBright's dedicated sandbox environment that mirrors production exactly. You'll get immediate access to test credentials, sample product data, and realistic customer scenarios. Our testing toolkit includes automated validation scripts, sample webhooks, and pre-configured test products across different categories. Comprehensive documentation walks you through essential test cases, from basic warranty purchases to complex edge cases like refunds and exchanges. The sandbox lets you safely test all functionality without affecting real customers or data.
Essential test scenarios cover the complete customer journey: product catalog synchronization to ensure warranties appear correctly, purchase flows for different warranty types and product categories, order processing including tax calculations and inventory updates, and refund/cancellation scenarios. Don't forget edge cases like high-value items, product bundles, and international customers. Test error handling by simulating network failures and invalid data. Our testing checklist includes 20+ scenarios with expected outcomes, ensuring comprehensive validation before launch. Most integrations complete testing in 2-3 days.
Sync issues usually have simple fixes. First, check your API credentials - expired or incorrect keys are the most common culprits. Next, verify your webhook endpoints are accessible and responding correctly. Configuration mismatches between your product catalog and SureBright settings can also block syncing. Our diagnostic tools run automatic health checks to pinpoint exact issues, while real-time sync monitoring shows exactly where problems occur. Most sync issues resolve within minutes once identified. Our support team provides immediate assistance with screen-sharing and live debugging when needed.
API timeouts are usually fixable through optimization. Large product catalogs can overwhelm single requests - our batching recommendations break large syncs into manageable chunks. Network latency issues often resolve by adjusting timeout settings or implementing retry logic with exponential backoff. Server overload during peak traffic can be mitigated through request queuing and off-peak synchronization scheduling. Our performance monitoring identifies bottlenecks in real-time, while optimization guides provide specific recommendations based on your traffic patterns. Most timeout issues disappear after implementing proper batching and retry strategies.
Webhook debugging is simplified with comprehensive logging and monitoring tools. Our webhook dashboard shows delivery attempts, response codes, and payload details for every event. Failed webhooks include specific error messages and suggested fixes. Common issues include endpoint authentication problems, SSL certificate issues, or response timeout configurations. Built-in testing tools let you replay failed webhooks and validate fixes immediately. Detailed logs show exactly what data was sent and what response was received. Our support team can access webhook logs in real-time to troubleshoot complex issues collaboratively.
