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Shipping protection customer queries

Get answers to all your questions about - Shipping protection customer queries

Protecting your purchases during delivery and handling shipping damage

Should I get shipping insurance for expensive electronics?

Shipping insurance provides coverage during transit for damage, loss, or theft. Cost typically 1-3% of item value. Consider carrier liability limits, packaging quality, and item value. Essential for irreplaceable or high-value items. SureBright's shipping insurance provides comprehensive protection during delivery.

What if my package gets damaged during shipping?

Document shipping damage immediately with photos of both the package and contents, keeping all original packaging. File claims promptly with the shipping carrier or insurance provider, depending on who provided coverage. Standard carrier liability is often limited, making separate shipping insurance valuable for expensive items. Some retailers and credit cards provide shipping protection automatically, so check what coverage you already have before purchasing additional protection.

What should I pay for shipping insurance?

Shipping insurance typically costs 1-3% of your item's declared value, with minimum fees around $1-5. Rates vary by shipping carrier, item type, and destination risk factors. Compare insurance costs against potential total loss and standard carrier liability limits (often just $100-500). Before purchasing additional coverage, check whether your credit card, retailer, or existing insurance policies already provide shipping protection - you might already be covered.SureBright's shipping insurance offers comprehensive coverage at the most affordable prices.

Who handles shipping insurance claims?

Shipping insurance claim handling depends on who purchased the coverage. If the retailer bought shipping insurance, they typically handle claims on your behalf. If you purchased coverage directly, file claims with the insurance provider. Standard carrier liability claims go through the shipping company. With SureBright, customers buy shipping insurance through merchant websites. And any claims can be made directly through SureBright's customer support channels, whose information is shared instantly with the customer on the insurance purchase.

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