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Help center / FAQ /
Shipping protection customer queries

Get answers to all your questions about Shipping protection customer queries

Protecting your purchases during delivery and handling shipping damage

Should I get shipping insurance for expensive electronics?

Shipping insurance provides coverage during transit for damage, loss, or theft. Cost typically 1-3% of item value. Consider carrier liability limits, packaging quality, and item value. Essential for irreplaceable or high-value items. SureBright can coordinate with shipping insurance for comprehensive protection during delivery.

What if my package gets damaged during shipping?

Shipping damage claims go through carrier insurance or shipping insurance providers. Document damage immediately with photos and keep all packaging. File claims promptly following carrier procedures. Shipping insurance simplifies claim processes and provides better coverage than standard carrier liability.

What should I pay for shipping insurance?

Shipping insurance typically costs 1-3% of declared item value with minimum fees ($1-5). Rates vary by carrier, item type, and destination. Compare costs against potential loss and carrier liability limits. Some credit cards provide shipping protection for purchases, so check your benefits first.

Who handles shipping insurance claims?

Claim handling depends on who purchased shipping insurance. Retailer-purchased insurance typically handled by retailer. Customer-purchased insurance filed directly with insurance provider. Carrier liability claims filed with shipping company. Clarify responsibility before shipping expensive items to avoid confusion later.

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