Protect your purchase — get exactly what you ordered, how you ordered it

Eliminate shipping worries with SureBright's enhanced shipping insurance. Enjoy 100% coverage, rapid claims resolution, and dedicated 24x7 support. Rest easy knowing your parcels are fully safeguarded against damage, loss, or theft.

Schedule a Demo

Are you a merchant
looking to offer
Shipping Insurance to
your customers?

Learn more
Care-free usage
Ease of maintenance
Hassle-free repairs
No cost to repair
Value for money
Long-term savings

What does
shipping insurance cover?

Stay covered if packages are lost or items go missing
Enjoy easy replacement or reimbursement for covered issues
Protection against any kind of product damage caused during transit
Guard against shortages caused by external mishaps
Shield your delivery from theft or porch piracy
and much more.

The SureBright Difference

Super helpful
customer service

Dedicated customer portal

24x7 support via phone, email, and customer portal

Always here to solve your needs promptly and correctly

Hassle free experience

No receipt required

No product registration needed

Easy to cancel

Option to cancel warranty plan without any charge for 30 days. Pro-rata charges after 30 days.

$0 Deductible

No surprise or hidden charges between you and your warranty benefits

Small cost, big cover

Get premium protection benefits at a fraction of the cost.

Complete transparency

No hidden terms,
everything's direct, clear and upfront.

We've always got you
covered

From e-bikes to refrigerators, if your product can be shipped, we can insure it. Whether your parcel travels 50 kms or 2000 kms, by land or by air, delivered in a day or a week, our best in class shipping insurance ensures you always get the most seamless experience.

We cover shipments across

and much more

Loved by customers, built for peace of mind

5

Rated 5 of 5 on Shopify

60+

Product categories

10B+

Merchant sales covered under warranty
SureBright provided a hands-on, white-glove experience, making setup quick and easy. Adding shipping insurance was just as seamless as product protection.These services have become meaningful revenue for our overall business
Verdi
Great experience working with the SureBright team to get everything up and running. They handled the integration quickly and we're now offering our customers more value while increasing our revenue. Highly recommend!
Furnish 4 Less
Easy Integration, great customer support, highly recommend!
SpeedyPress Irons
Excellent application thus far, their team added everything to our site and it works seamlessly. Looking forward to using it going forward. Excellent communication and service!
Dreamee Home Furniture
SureBright has been a fantastic addition to our Shopify store! The app is incredibly easy to use and has made offering extended warranties a breeze. They’ve been amazing to work with and made additional changes on our behalf.” Highly Recommended!
Natural High
Great app to use to grow your business and earn trust from your customers. Easy to use and a great team with clear communication at all times.
North End Furniture & Mattresses

Hassle-free process, every time

With SureBright, submitting a claim is simple, efficient, and worry-free, getting you back on track quickly.


Lisa purchases a sofa with shipping insurance
SureBright instantly sends confirmation email to Lisa with details of warranty purchase, coverage and claims process
The shipping package gets damaged on the way
Lisa files an online claim with SureBright in less than 2 minutes
Refund processed
Lisa has peace of mind

Reasons you should get shipping insurance

Scope

With shipping insurance

Without shipping insurance

Reimbursement for lost and stolen packages
100% reimbursement
Potential loss of item value
Coverage for damaged goods
100% reimbursement
Potential loss of item value
Time-bound claims processing
7-10 business days
Weeks/months of back-and-forth
24x7 Customer support
24/7 responsive assistance
Limited hours, long wait times
$0 Deductibles
$0 deductible
Pay for everything out of pocket
Peace of mind
Worry-free shopping experience
Constant anxiety about shipping mishaps

FAQs: Everything you need to know

Have questions? We’re here to help. Check out our FAQs to learn more about SureBright’s coverage, claims process, and how we protect your customers’ purchases.

As a store-owner, how do I offer this service to my customers?

To offer these warranty plans to your customers, you can simply fill this form here- https://www.surebright.com/scheduleDemo We will get in touch with you shortly afterwards.

How can I buy SureBright's shipping insurance?

Buying SureBright's shipping insurance from our partner merchants is very easy. Simply go to the product page of the product you are trying to protect. You will see an "add shipping insurance" offer right above the “Add to Cart” button in most cases. For other few cases, you will find an option after adding product to cart, though before payment step. For any confusions or queries, please feel free to reach out to us at- support@surebright.com

How will I know what is covered once I have made the purchase?

Once a purchase is made, we send customers all the information they will ever need for the warranty,
1. T&C of the policy they bought
2. Warranty contract Details
3. Details about how to file a claim
4. Our 24x7 customer care center details
5. Customer portal login details where they have everything listed in this list

How can I file a claim?

Customers can file a claim by any of the following steps,
a. They can log in to the Customer Portal and file a claim with just a few clicks.
b. They can contact us directly via email/call/chat and provide details

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