Once we've completed your onboarding, we'll activate the warranties on your products. This allows your customers to purchase warranties at the same time they buy the products from your store, paying for them in the same transaction. We'll periodically bill you for only the cost of the warranty, ensuring you retain the agreed-upon revenue share on the sold warranties.

We are proud to provide the world's only completely hands-off program for merchants. We take on the financial risk and manage all the operations related to the warranties, including applying warranties on your products as your inventory changes and handling claims. If a customer encounters a problem with a product under warranty, they'll reach out to us. We will then take the necessary steps to either repair or replace the product, without any required involvement from you, freeing you to focus on your core business activities

No, SureBright and its underwriters manage all financial risks and claims

Merchants must meet certain conditions before they can offer warranties:

a. Products should have a minimum manufacturer warranty period, which typically varies from 3 months to a year.
b. Merchants are required to have a minimum revenue threshold, generally set between $100,000 to $1,000,000 in annual sales depending on the product categories.

The onboarding process will vary slightly depending on your specific sales channels, but the general steps are as follows:

a. We start with an introductory meeting to understand your needs and outline our warranty program.
b. We'll provide a detailed pricing structure that includes retail warranty plan costs and your revenue share.
c. You'll undertake the necessary steps for onboarding tailored to your sales channel. In most cases, this takes less than 10 minutes.
d. Finally, we handle the technical integration, enabling customers to purchase product warranties. In most cases, it takes only two days.

After completing the onboarding process, warranties can typically be activated on your products within two business days for most sales channels. This is especially quick on ecommerce platforms such as Shopify, WooCommerce, and BigCommerce. If you operate through an independent website without a standard e-commerce platform, the timeframe will depend on how quickly you can integrate our widgets or APIs. Generally, this process is completed in less than two weeks.